frequently asked questions

Finding you work and ensuring that you are safe and happy is our priority.

We've answered some frequently asked questions about working as a temporary employee of Coverstaff. Here are a few tips for working as a temporary employee to ensure you are always in work and enjoy it.

What is the policy if I'm unable to go to work?

If for any reason you are absent from your assignment, you must notify Coverstaff as soon as possible. This allows Coverstaff to inform our client before your agreed start time.

What if I'm going to be late for work?

Call Coverstaff as soon as possible, certainly before your start time.

What should I do if something changes?

Contact Coverstaff if your job is due to finish, your availablility changes, your contact details change or if you now have additional skills.

What should I do if I am injured while on assignment?

If an accident occurs and you are injured while on the job advise your on site supervisor and call your Coverstaff Consultant immediately. We need to be notified so that we can ensure that you are given the care and attention that is necessary.

What if I'm unable to complete a current assignment?

Call your Coverstaff Consultant immediately.

What should I do if my job duties are different than those that were described to me?

Please notify your Coverstaff Consultant immediately.

What if I have a question about my pay?

Call your local Coverstaff branch.

When can I expect to be paid?

Payday is Thursday of the week following provided we have your timesheets, hours, IRD and bank account numbers.

When should I hand in my timesheet?

All timesheets must be handed in by 1.00 p.m. Monday afternoon in order to be paid on time.

What should I do if my assignment has ended?

Call your Coverstaff Consultant as soon as possible. We will then aim to place you in a new assignment.

What if I'm having problems at work or don't like the job?

Call your Coverstaff Consultant as soon as possible so we can try and help solve the problem.

What if the client offers me a permanent position?

Call your Coverstaff Consultant who will help ensure everything goes smoothly.

How long does an assignment last?

Assignments vary in length from one day to twelve months or longer. Some may become permanent.

When I am on assignment for one of Coverstaff's clients, who is my employer?

Coverstaff is always your employer. Your Coverstaff Consultant is your contact for all work assignments or issues.